1-800-228-1701

Customer Service

Shipping & Delivery

Hi-Way Safety Inc. is not responsible for lost or damaged freight. If a package is damaged in shipment, you should not accept the package without appropriate documentation of damage. Highway Safety Products does everything possible to lower shipping costs. We work with several carriers and will ship with whichever can ship for the lowest or ship the quickest depending on the customers needs. In general, rates will be standard based on weight and expediency of delivery. Several factors will effect how fast your order ships, depending on the weight, size, and quantity of your order. Typically, packages will take 1-3 days within California and 3-5 days to ship within the United States. Expedited shipping may be available at additional cost. International orders are available, contact us for details

Privacy & Security
This privacy notice discloses the privacy practices for (http://www.hiwaysafety.com). This notice applies solely to information collected by this website. 

HiWaySafety.com does not sell or distribute any information collected on this site and will remain sole owners. Your information will not be used on any mailing list other than those that belong to Hsptrafficcones.com. We may request personal information from you in connection with your use of our web site and will not share any information with any third party outside of our organization, other than as necessary to fulfill your request, for example: to ship and order. We will not collect personal information from you unless you voluntarily submit such information to us.

We may contact you to confirm your registration and about your account status and regarding changes to the HiWaySafety.com Terms and Conditions and this privacy policy. HiWaySafety.com may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes.

We have the following exceptions to these privacy policies: We will release specific information about you or your company or your account to comply with any valid legal process such as a search warrant, subpoena, statute or court order.
You may opt out of any future contacts from us at any time and can do the following at any time: See what data we have about you, if any. Change/correct any data we have about you. Express any concern you have about our use of your data. You can do so by contacting us via email at info@hiwaysafety.com or by calling us at 800-228-1701.

HiWaySafety.com takes every precaution to protect your information via the website both online and offline. Your information, including any credit card information, will be submitted in a secure way and only employees who need the information to perform a specific job, like billing or customer service, are granted access to personally identifiable information. Only banking institutions and their intermediaries have access to you credit card information. Credit card information is not stored in a format that can be directly read by people. The computer and servers in which we store personally identifiable information are kept in a secure environment.

Careful measures are taken to maintain the correct use of information but “perfect security” does not exist on the internet and our efforts in this regard must necessarily be limited by what is practical in light of our equipment and technology.
HiWaySafety.com will use your information to process orders and recognize you when you log onto our site. Your information will be used to enroll you in a HiWaySafety.com notification emailing listing and for emails and direct mailing pieces about products, events, and services that we feel will be useful or of interest to the customer. We may also use the information for other marketing and promotional purposes like discount offers and special deals. Customers can opt out of any future promotional emails by contacting info@hiwaysafety.com or calling 800-228-1701.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Returns & Replacements
Custom products cannot be returned unless they were defective at the time of receipt. Return of stock product is subjected to a restocking charge. Return authorization must be obtained from Hi-Way Safety Inc. prior to return of any product. Products returned without authorization have to be refused. No Exceptions. Refund will only be issued after return and inspection (approx. 1 to 2 weeks).
Ordering
We appreciate your business at Hi-Way Safety Inc. We will make every effort to insure your 100% satisfaction with our products, price, and service. Please contact us via phone, fax or email with any questions or concerns.
Claims for shortages must be made within 14 days from the date of shipment. Claims made after 14 days will not be considered. Hi-Way Safety Inc. reserves the right to change the specifications of its products without notice.
We immediately begin production after an order is placed. Therefore, custom orders may be subject to cancellation charges if art or any production has begun. Stock items can be cancelled if the order has not shipped. Once an order has been shipped, the order can not be cancelled and customer must follow return procedures.
Payment, Pricing & Promotions
Pricing is subject to change without notice. Promotions are subject to change without notice.
Viewing Orders
Orders can be viewed by logging into your account. Log in using the "My Account" link at the upper right hand corner of the page.
Updating Account Information
Account information such as changes of address can be updated by clicking on the "My Account" link at the upper right hand corner of the page.
Product Warranty

Hi-Way Safety Inc. sells its products with the intent that they are free of defects in manufacture and workmanship at the time of the sale. Hi-Way Safety Inc. warrants that each of its products will be free of defects in material and workmanship under normal use and service. However, the obligation of Hi-Way Safety Inc. under this warranty shall be limited to the requirement that it makes good at Hi-Way Safety Inc.'s place of business any part or parts which are returned to Hi-Way Safety Inc. within 14 days from the date of delivery to the purchaser. Such return of the product to Hi-Way Safety Inc. must be made with transportation charges prepaid. Highway Safety Products will then examine the product to determine if the product is in fact defective. The aforesaid warranty is expressly in lieu of all other warranties expressed or implied along with all other obligations or liabilities on the part of Hi-Way Safety Inc. Hi-Way Safety Inc. does not authorize anyone to obligate Hi-Way Safety Inc. in any way beyond the terms set forth above.  Hi-Way Safety Inc. does not warrant any product which has been the subject of misuse, negligence, accident, repair or alteration which, in the judgment of Hi-Way Safety Inc., affects the product’s stability or reliability. 

THE WARRANTIES PROVIDED BY Hi-Way Safety Inc. AS REFERRED TO ABOVE SHALL BE THE SOLE AND EXCLUSIVE WARRANTIES. THERE SHALL BE NO OTHER WARRANTIES EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS OR ANY OTHER OBLIGATION ON THE PART OF Hi-Way Safety Inc. WITH RESPECT TO PRODUCTS COVERED BY THIS AGREEMENT. IN NO EVENT SHALL THE WARRANTIES OF Hi-Way Safety Inc. REQUIRE MORE FROM Hi-Way Safety Inc. THAN THE REPAIR OR REPLACEMENT OF ANY PART OR PARTS WHICH ARE FOUND TO BE DEFECTIVE WITHIN THE EFFECTIVE PERIOD OF THE WARRANTY. Hi-Way Safety Inc. SHALL HAVE NO LIABILITY FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.

Any and all warranties or guarantees shall immediately cease and terminate as to any products or parts thereof which are altered, or modified, without the prior express and written consent of Hi-Way Safety.
Standards and Sources of Information

Many of the hiwaysafety.com products found on this web site have been designed to comply with one or more of the following industry standards. The links below are provided to assist visitors in obtaining more specific information about the industry standards to enable them to determine compliance with applicable laws and standards. 

MUTCD Manual on uniform traffic control devices http://www.mutcd.fhwa.dot.gov

California  Manual on uniform traffic control devices

http://www.dot.ca.gov/hq/traffops/signtech/mutcdsupp

WHEN HIWAYSAFETY.COM STATES THAT A PRODUCT COMPLIES WITH A PARTICULAR STANDARD, WE ARE CONVEYING OUR GENERAL INTERPRETATION OF THAT STANDARD RELEVANT TO SIZE OF TEXT, USE OF GRAPHIC, AND THE LOCATION AND SIZE OF MESSAGE PANELS, ETC. 

SINCE WE HAVE NO KNOWLEDGE OF YOUR SPECIFIC FACILITY OR HAZARD, IT’S IMPOSSIBLE FOR Hi-Way Safety Inc. TO GUARANTEE THAT THE USE OF OUR PRODUCTS WILL COMPLY WITH ANY LAW OR STANDARD.

THIS SITE IS NOT INTENDED AS A SUBSTITUTE FOR EXPERT ANALYSIS OR PROFESSIONAL CONSULTATION. THE INFORMATION IS ACCURATE TO THE BEST OF OUR KNOWLEDGE BASED ON OUR REVIEW OF THE INDUSTRY. Hi-Way Safety Inc. MAKES NO GUARANTEE OF INFORMATION ON THIS WEBSITE.

EACH CUSTOMER IS RESPONSIBLE TO INSURE THAT THE USE OF Hi-Way Safety Inc. PRODUCTS COMPLIES WITH APPLICABLE LAWS AND STANDARDS. Hi-Way Safety Inc. ASSUMES NO LIABILITY OF INJURY OR DAMAGE AS A RESULT OF USING OUR PRODUCTS.